Shipments and returns

15. RETURN/EXCHANGE POLICY 15.1 Right of withdrawal by law Right of withdrawal If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without having to provide any reasons. The withdrawal period referred to in the previous paragraph shall end after 14 days from the day on which you, or a third party, other than the carrier and designated by you, acquire physical possession of the goods or, in the case of multiple goods ordered by a single order or Mixed Orders and delivered separately, it ends after 14 days from the day on which you or a third party, other than the carrier and designated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us by writing to BRACCIANI PIUME SRL Galleria San Babila, 4/C - 20122 Milano c.f./p.iva 07364020961 at the e-mail of your decision to withdraw from the Contract through an explicit statement (such as letter sent by post or e-mail).

You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. Effects of withdrawal If you withdraw from the Agreement, you Notwithstanding the foregoing, the refund may be suspended until the receipt of the goods or until you have demonstrated that you have returned the goods, whichever is the earlier. You are requested to return the goods or to deliver them to us at the warehouse of BRACCIANI PIUME Via Ripoldina, 10, 20010 Santo Stefano Ticino MI, without undue delay and, in any case, within 14 days from the day on which you informed us of your withdrawal from the Contract. The deadline is met if you return the goods before the expiry of the 14-day period. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Your right of withdrawal from the Contract will be applied exclusively to those products returned under the same conditions in which you received them and do not authorize returns of garments to which the seal and/ or the tag has been removed. We remind you that in case of return, you are responsible for the content of the package subject to return. No refund will be made, regardless of the return options you have chosen, if: i) the package received contained an incorrect item and/or different from the product ordered or to be returned, ii) the product has been used in addition to the simple opening and iii) if the tag has been removed and the products are not in the same condition in which they were delivered or if they have been damaged: we therefore invite you, to pay attention in return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original envelope, instructions and other documents, if present, accompanying the products. After assessing the conditions of the article, we will inform you if you are entitled to a refund of the amount paid. After the return, you will be paid a voucher of the value of the purchased item to be used on our site or on specific request may have a full refund (excluding shipping) that will always be made through the payment method used to make the purchase, unless the gift receipt has been used by the recipient of the product you purchased. You will bear the costs and risks of returning the products, as indicated above. 17. LEGAL GUARANTEE The products sold through this website are covered by the mandatory legal guarantee in favour of consumers, to cover any lack of conformity existing at the time of delivery of the goods. The legal guarantee covers any lack of conformity of the property that should occur within two years of its delivery, provided that reported within two months of the discovery of the lack of conformity. According to the applicable legislation, there is a lack of conformity if the product you purchased (i) does not comply with the description provided and does not possess the qualities presented on this website; (ii) it is not suitable for the use for which the products are normally intended; (iii) does not have the qualities and characteristics of a product of the same type and which can reasonably be expected, taking into account the nature of the good and, where appropriate, the specific characteristics presented. Within the limits provided by law, we exclude all additional and derogable warranties, except those that cannot be lawfully excluded in respect of consumers and users. In case of lack of conformity, you have the right to restore the conformity of the property, at no cost to your expense. If you believe that one or more of the products purchased have a lack of conformity, please contact us at the references provided on our website. 18. LIABILITY AND DISCLAIMER Except as otherwise provided in these Terms, our liability for the products purchased on our website shall be limited exclusively to the purchase price of the product in question. Notwithstanding the above, our liability is not excluded or limited in the following cases: 1. Cases of death or personal damage resulting from our negligence; 2. Cases of fraud or fraudulent activity; or 3. Any circumstance in which it is illegal or unlawful on our part to exclude, limit or seek to limit or exclude our liability. Without prejudice to the provisions of the previous paragraph and to the extent permitted by applicable law, and except where otherwise provided in these Conditions, we will not accept liability for indirect damages, such as: i. loss of profit; ii. loss of turnover; iii. loss of earnings or loss of contracts; iv. loss of expected savings; v. loss of data; and vi. waste of office administration time. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website, unless the contrary is expressly stated. These provisions in no way restrict the rights of consumers under existing legislation.

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