Legal notice

1. INTRODUCTION This document (together with the documents mentioned therein) contains the conditions governing the use of this website (WWW.MANUDIECI.SHOP) and the purchase of the articles contained therein (hereinafter the "Conditions"). Please carefully consult these Terms, the Cookies Policy and the Privacy Policy (hereinafter referred to as the "Data Protection Policies") before using this website. We inform you that the use of this website or the transmission of an order through it, implies the acceptance of these Conditions and Data Protection Policies, so if you do not agree with all of the above Conditions and Data Protection Policies, Please do not use this website. If you have any queries, concerns or questions regarding the Terms and Conditions and Data Protection Policies, you can contact us through the customer support channels listed in the 'contact' section of our website. The Agreement (as defined below) may be finalised, at your choice, in any of the languages in which the Terms are available on this website. 

2. OUR DATA 

The sale of products through this site is managed by 

BRACCIANI PIUME SRL Galleria San Babila, 4/C - 20122 Milano c.f./p.iva 07364020961 

 3. YOUR DATA AND YOUR ACCESS TO OUR WEBSITE The information or personal data provided by the user will be processed according to the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or personal data provided to us are accurate and truthful. 4. USE OF OUR WEBSITE By using this website and/or placing orders through it, you agree to: (i) use the website only to make legally valid consultations or orders; (ii) do not make false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been made, we will be entitled to cancel it and to inform the competent authorities; (iii) provide us with your email address, postal address and/or other contact details in a truthful and correct manner. In the same way, you consent to our use of this information to contact you (if necessary, please read the Privacy Policy). If you don’t give us all the information we need, we won’t be able to follow up on your order. By placing an order through this website, you guarantee to be older (aged 18 and over) and to have the legal power to enter into binding contracts. 5. AVAILABILITY OF THE SERVICE You can place an order in Italy, from another Member State of the European Union and outside the EU through this website. HOW TO FINALISE THE CONTRACT The information referred to in these Conditions and the details contained in this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us with respect to any products until your order has been explicitly accepted by us. If your offer is not accepted and your account has already been debited, the amount of the offer will be refunded in its entirety. To place an order, you will need to follow the online purchase process and click "Authorize payment". You will then receive an e-mail confirming that you have received your order (the "Order Confirmation"). It is understood that this will not imply the acceptance of your order because it constitutes an offer that you make to us for the purchase of one or more products. All orders will be subject to our approval of which you will be informed by sending an e-mail confirming that the order is being shipped (the "Shipping Confirmation"). The order details will be summarized in the electronic receipt attached to the Shipping Confirmation. (the "E-ticket"). The contract for the purchase of a product between us and you (the "Contract") will be deemed concluded only when we send you the Shipping Confirmation. Only the products listed in the Shipping Confirmation will be covered by the Contract. We will not be obliged to provide you with any other product that has not been ordered until it is confirmed in the Shipping Confirmation that this product has been shipped. 7. AVAILABILITY OF PRODUCTS All orders for products are subject to their availability. In this sense, in case of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to substitute products of equal or higher quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts already paid by you. 8. REFUSAL TO PROCESS AN ORDER We reserve the right to remove any product from this website at any time and/or to delete or modify any material or content thereof. Although we will always do our utmost to follow up all orders, there may be exceptional circumstances that require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time. We disclaim all liability to you or to third parties for the removal of any product from this website, for the deletion or modification of any material or content of the website, or for failure to process the order after sending the Order Confirmation. 9. DELIVERY Without prejudice to the provisions of Article 7 above, and except in exceptional circumstances, we undertake to do everything within our power to send the order of/of the product/i indicated/i in the relevant Shipping Confirmation within the date indicated in that Shipping Confirmation or, if no delivery date is specified, within the deadline estimated at the time of the selection of the delivery method and, in any case, within the maximum deadline of 30 days from the date of the Order Confirmation. However, delays may occur for several reasons such as the, customization of products, the occurrence of unforeseen circumstances or the delivery area. For the purposes of these Conditions, the "delivery" shall be deemed to have taken place or the order "delivered" through the acquisition, by you or a third party indicated by you, of the material availability or in any case the control of the products, that will be proven by signing the order receipt at the agreed shipping address. 

 9.2 No delivery If it is not possible for us to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to our warehouse. In this case, we will leave you a notice in which you will be specified where your order is located and how to arrange a new delivery. If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date. 

The costs of additional delivery, extra EU customs and storage of goods are borne by the buyer.

10. PRE ORDERS AND MIXED ORDERS Through this website, where applicable, it is possible to pre - order certain products, to which all these general terms and conditions of purchase apply. We inform you that, in general, the estimated delivery time of your pre - order could be subject to wider delivery terms than a simple order, although always, in any case, within the maximum period of 30 days from the date of Order Confirmation. The order containing both items and products related to a pre - order ('Mixed Orders'') could be delivered in multiple solutions, therefore you could receive the products referred to in Mixed Orders separately and in separate periods, for which you will receive individual Shipping Confirmations. Please note that in case of return the term granted to you will start from the physical acquisition of each product, taking into account the relevant Shipping Confirmation, as governed by Article 15.1.

9. 11. TRANSFER OF THE RISK AND OWNERSHIP OF THE PRODUCTS The risks relating to the products will be borne by you from the moment of their delivery. You will acquire ownership of the products as soon as we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in Article 9 above)If this happens later. 12. PRICE AND PAYMENT 12.1. Price The price of the products will be indicated from time to time on our website, unless there is a manifest error. Although we are committed to doing everything in our power to ensure that all prices that appear on the site are correct, mistakes may occur. If we find errors in the price of the products you ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the right amount or cancel it. If we are unable to contact you, the order will be cancelled and you will be refunded the full amount paid. We will not be obliged to provide you with the product/s at the lower price wrongly indicated (even if we have already sent you the Shipping Confirmation) if the error in the price was obvious and unambiguous and therefore if it was possible for you to reasonably identify it as wrong. The prices of the website are inclusive of VAT, but exclude shipping costs, which are to be added to the total amount to be paid, as indicated in our Purchase Guide - Shipping Costs. Prices may change at any time; however (except where stated above) the possible changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected the items you want to purchase, those items will be added to your shopping cart and the next step will result in the completion of the order and payment. To this end, you must follow the instructions for the purchase, entering or verifying the information requested in each step of the purchase process, requesting the issue of the invoice, if desired, as indicated in our Purchase Guide. In addition, you may change the details of your order at any time during the purchase process prior to payment. You can find a detailed description of the purchase process in the Purchase Guide. In addition, if you are a registered user, a list of all your orders will be available in the " My Account" section. 12.2 Payment You can pay with Visa, Mastercard, American Express and Paypal. It will also be possible to pay all or part of the total amount of the purchase by means of a MANUDIECI gift card. To reduce the risk of unauthorized access, your card data will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure that you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. If the payment method chosen is Paypal, the charge will be made at the time of confirmation of the order. We inform you that the payments made through this online platform, as well as, if necessary, refunds in your favor, will be managed by egregious/ payable BRACCIANI PIUME SRL HYPERLINK "mailto:manudiecishop@gmail.com" Galleria San Babila, 4/C - 20122 Milano c.f./p.iva 07364020961.Clicking "Authorize Payment" will confirm that the credit card is owned by you or that it is the legitimate holder of the gift card Credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to complete any contract with you. During the purchase process, before finalizing the payment, in accordance with the general conditions of purchase, you may change the order details. You will then have to choose the preferred payment method and if you wish, before finalizing the order, you can request a gift receipt (provided that the option is available). Please note that the order will be binding according to the terms of the Contract referred to in these Conditions. Payment can be made via Visa, Mastercard or American Express and the provisions described above will apply with regard to validation checks and authorization of the cards. You may also be given the opportunity to pay for your order at the cash desk of the indicated store, and in this case, your payment may be made according to the payment methods available in the store where you will make it. 13. BUYING AS A GUEST The function of buying products as a guest is also available on this site. With this mode of purchase, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or continue as an unregistered user. 14. VAT (VALUE ADDED TAX) In accordance with the legislation in force, every purchase made through the website will be subject to Value Added Tax (VAT). 15. RETURN/EXCHANGE POLICY 15.1 Right of withdrawal by law Right of withdrawal If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without having to provide any reasons. The withdrawal period referred to in the previous paragraph shall end after 14 days from the day on which you, or a third party, other than the carrier and designated by you, acquire physical possession of the goods or, in the case of multiple goods ordered by a single order or Mixed Orders and delivered separately, it ends after 14 days from the day on which you or a third party, other than the carrier and designated by you acquires physical possession of the last good. To exercise the right of withdrawal, you must inform us by writing to BRACCIANI PIUME SRL Galleria San Babila, 4/C - 20122 Milano c.f./p.iva 07364020961 at the e-mail manudiecishop@gmail.com of your decision to withdraw from the Contract through an explicit statement (such as letter sent by post or e-mail). You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. Effects of withdrawal If you withdraw from the Agreement, you Notwithstanding the foregoing, the refund may be suspended until the receipt of the goods or until you have demonstrated that you have returned the goods, whichever is the earlier. You are requested to return the goods or to deliver them to us at the warehouse of BRACCIANI PIUME Via Ripoldina, 10, 20010 Santo Stefano Ticino MI, without undue delay and, in any case, within 14 days from the day on which you informed us of your withdrawal from the Contract. The deadline is met if you return the goods before the expiry of the 14-day period. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Your right of withdrawal from the Contract will be applied exclusively to those products returned under the same conditions in which you received them and do not authorize returns of garments to which the seal and/ or the tag has been removed. We remind you that in case of return, you are responsible for the content of the package subject to return. No refund will be made, regardless of the return options you have chosen, if: i) the package received contained an incorrect item and/or different from the product ordered or to be returned, ii) the product has been used in addition to the simple opening and iii) if the tag has been removed and the products are not in the same condition in which they were delivered or if they have been damaged: we therefore invite you, to pay attention in return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original envelope, instructions and other documents, if present, accompanying the products. After assessing the conditions of the article, we will inform you if you are entitled to a refund of the amount paid. After the return, you will be paid a voucher of the value of the purchased item to be used on our site or on specific request may have a full refund (excluding shipping) that will always be made through the payment method used to make the purchase, unless the gift receipt has been used by the recipient of the product you purchased. You will bear the costs and risks of returning the products, as indicated above. 17. LEGAL GUARANTEE The products sold through this website are covered by the mandatory legal guarantee in favour of consumers, to cover any lack of conformity existing at the time of delivery of the goods. The legal guarantee covers any lack of conformity of the property that should occur within two years of its delivery, provided that reported within two months of the discovery of the lack of conformity. According to the applicable legislation, there is a lack of conformity if the product you purchased (i) does not comply with the description provided and does not possess the qualities presented on this website; (ii) it is not suitable for the use for which the products are normally intended; (iii) does not have the qualities and characteristics of a product of the same type and which can reasonably be expected, taking into account the nature of the good and, where appropriate, the specific characteristics presented. Within the limits provided by law, we exclude all additional and derogable warranties, except those that cannot be lawfully excluded in respect of consumers and users. In case of lack of conformity, you have the right to restore the conformity of the property, at no cost to your expense. If you believe that one or more of the products purchased have a lack of conformity, please contact us at the references provided on our website. 18. LIABILITY AND DISCLAIMER Except as otherwise provided in these Terms, our liability for the products purchased on our website shall be limited exclusively to the purchase price of the product in question. Notwithstanding the above, our liability is not excluded or limited in the following cases: 1. Cases of death or personal damage resulting from our negligence; 2. Cases of fraud or fraudulent activity; or 3. Any circumstance in which it is illegal or unlawful on our part to exclude, limit or seek to limit or exclude our liability. Without prejudice to the provisions of the previous paragraph and to the extent permitted by applicable law, and except where otherwise provided in these Conditions, we will not accept liability for indirect damages, such as: i. loss of profit; ii. loss of turnover; iii. loss of earnings or loss of contracts; iv. loss of expected savings; v. loss of data; and vi. waste of office administration time. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website, unless the contrary is expressly stated. These provisions in no way restrict the rights of consumers under existing legislation. 19. INTELLECTUAL PROPERTY You acknowledge and agree that all copyrights, registered trademarks and any intellectual property rights to the materials or content presented as an integral part of the website are our property and those who have licensed us for their use. You may use this material only in the manner in which you will receive express permission from us or those who have licensed us for their use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact details. 20. VIRUSES, PIRACY AND OTHER RISKS OF COMPUTER ATTACK You must avoid any misuse of this site and avoid the introduction of viruses, troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. If you do not have permission, you must not access the website, the server where you are hosted or other servers, computers or databases related to our website. You agree not to engage in Dos attacks against this website. Failure to comply with this clause could lead to infringements defined in the relevant legislation. In case of failure to comply with the aforementioned legislation, we will inform the competent authorities with which we will cooperate to identify those responsible for the attack. Likewise, in the event of failure to comply with this Article, you will immediately withdraw your permission to use the website. To the maximum extent permitted by current legislation and in compliance with the fundamental rights of consumers, we disclaim all liability in the event of any damage or loss arising from a Dos attack, virus or other program or material that may cause technological damage to your computer, computer equipment, data or material as a result of the use of our website or the download of content from the same or that redirect the user to it. 21. LINKS FROM OUR WEBSITE If our website contains links to other third-party pages or materials, such links will be provided for information purposes only, without our control over the content or materials contained in such pages or sites. Therefore, we disclaim all liability in the event of any damage or loss arising from their use. 22. WRITTEN COMMUNICATIONS The applicable legislation provides that part of the information or communications that we send you have written form. By using this website, you agree that most of the communications exchanged with us are in electronic form. We will contact you by email, providing you with information by providing appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication by acknowledging that all contracts, notices, information and other communications that we provide you electronically will comply with the legal requirement that for such communications, the written form. This provision shall in no way restrict the rights recognised by applicable law. 23. NOTIFICATIONS All communications addressed to us should preferably be sent through the customer support channels indicated in the ¿contact' section of our website. Subject to the provisions of Article 22, we reserve the right to send you any communications by e-mail or by post to the address provided to us at the time of the order. Communications will be considered as received and properly notified respectively when entered on our website, 24 hours after the sending of an email, or three days after the date of shipment. In order to prove that a communication has been notified, it will be sufficient to demonstrate, in the case of a letter, that it has been correctly addressed, stamped and delivered to the postal service and, in the case of an e-mail, that it has been sent to the recipient’s e-mail address. 24. ASSIGNMENT OF RIGHTS AND OBLIGATIONS The Contract between you and us is binding on you and us, as well as on our respective successors and successors. You are prohibited from transferring or assigning in any way the Agreement, or any of the rights or obligations arising therefrom, without our prior written consent. We shall be entitled to transfer, assign, sub-contract or dispose freely in any way and at any time of the Agreement, or of any rights or obligations arising therefrom. For the avoidance of doubt, any transfer, assignment, sub-contract or other acts of disposition of the Contract will have no impact on your rights as a consumer or will cause you to lapse, shall in no way reduce or limit any of the warranties or responsibilities we offer, explicitly or implicitly. 25. FORCE MAJEURE We shall in no way be liable for any breach or delay in the performance of any of the obligations under the Contract caused by events beyond our reasonable control ("Force Majeure Events"). Force Majeure Events means any act, event, missed event, omission or incident beyond reasonable control; This expression includes, but is not limited to: 1. Strikes, lockouts or other union agitation. 2. Riots, riots, invasion, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war. 3. Fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters. 4. It shall not be possible to use rail, sea, air, motor or other public or private transport. 5. The use of public or private telecommunications networks is not possible. 6. Acts, decrees, laws, regulations or restrictions of any government. 7. Any strike, disaster or maritime, postal or other relevant means of transport. It is understood that the performance of the obligations under the Contract will be suspended for the duration of the Force Majeure Events. We will be granted an extension for the execution of the Contract equal to the duration of that period. It is understood that, while pending Force Majeure events, we will strive to find a solution by which to fulfill our contractual obligations. 26. WAIVER If we fail, during the performance of the Contract, to demand the exact fulfillment of any of your obligations, or any of the obligations set forth in these General Conditions, or, failing to exercise any of the rights or actions to which we are entitled under the Agreement or these General Conditions, this shall not constitute a waiver of those rights or shares and shall not relieve you from the fulfilment of the relevant obligations. Our eventual tolerance in the face of your default will not constitute any renunciation to react to a subsequent default. No waiver by you in respect of any of your obligations under the Agreement or these General Conditions shall be valid unless communicated in writing, in accordance with the provisions of Articles 22 and 23 above. 27. PARTIAL NULLITY If any article of the General Conditions, or any part thereof, or any of the provisions of the Contract, is deemed invalid, unlawful or unenforceable by the competent authority, that article, clause or provision shall be deemed not to have been affixed and the other articles, clauses and provisions shall remain valid to the maximum extent permitted by law. 28. INTEGRITY OF THE CONTRACT These General Conditions, as well as any document expressly referred to therein, represent the entire agreement between you and us regarding the subject matter of the Contract and supersede any prior agreement, understanding or covenant between us, whether oral or written. Both You and we acknowledge that, in signing the Agreement, neither You nor We have relied on any representation, commitment or promise made by the other party, or inferred from what was said or written during negotiations prior to the Agreement, but only as expressly stated herein. Both you and we shall have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Contract (unless such false statement was made intentionally) and the only actions that the other party may take will be for breach of the Agreement, as provided in these Conditions. 29. RIGHT TO CHANGE THESE CONDITIONS We reserve the right to review and amend these Conditions at any time. You will be subject to the General Conditions in force at the time of the order, unless a change to the General Conditions or Data Protection Policies is required by law or at the request of a government authority (in which case it will also apply to orders already transmitted to us). 30. APPLICABLE LAW AND JURISDICTION The use of our website and the contracts for the purchase of products through this website are governed by Italian law. For any dispute arising out of or relating to the use of the website or to such contracts, in case of legal action, the court of Milan will be competent, place of residence of Bracciani Piume. If you are entering into the Agreement as a consumer, this clause does not in any way affect the rights that the law recognizes you as a consumer. 31. REQUESTS, COMPLAINTS AND EUROPEAN PLATFORM FOR ONLINE DISPUTE RESOLUTION WITH CONSUMERS (ODR) For any comment, suggestion, request for information or complaint, We invite you to contact us using the customer support channels listed on our website. We also provide consumers and users with official complaint forms, which can be requested to email manudiecishop@gmail.com. Our customer service will handle requests and complaints received as soon as possible and, in any case, in compliance with the legal deadlines. If, as a consumer, you believe that your rights have been infringed, you can address your complaints to us via the e-mail address manudiecishop@gmail.com in order to solicit an out-of-court settlement of disputes. To 

this purpose and in accordance with EU Regulation No 524/2013 We inform you that you have the right to seek out-of-court resolution of disputes relating to orders placed through this website through the European platform ODR (Online Dispute Resolution) http://ec.europa.eu/consumers/odr made available by the European Commission for the out-of-court settlement of disputes arising from goods and services contracts concluded online between consumers and professionals. 

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